Returns

Here's how the returns process works.


Returns should be easy. We couldn’t agree more.

Let's show you how to return your products in two easy ways.
image description
There are some products we don't take back. Check out our Returns Policy for more details.

1. Request a return online NEW


1. Request your return

Go to Order History in My Account, select the products you want to return and place a return request.

2. Box up your products

Wrap and seal your products in their original packaging, and ensure that all tags are intact.

3. Hand over your return

Hand over the package to our courier partner and they will give you an acknowledgement receipt.

4. Receive your refund

We’ll check your returns, and credit your refund to your card, bank account or wallet. If you’ve paid by cash, you’ll receive a Credit Voucher.

2. Call us to schedule a pick-up


1. Call for a pick-up

Call us at 1800-123-1555 to schedule a pick-up time and location.

2. Box up your products

Wrap and seal your products in their original packaging, and ensure that all tags are intact.

3. Hand over your return

Hand over the package to our courier partner and they will give you an acknowledgement receipt.

4. Receive your refund

We’ll check your returns, and credit your refund to your card, bank account or wallet. If you’ve paid by cash, you’ll receive a Credit Voucher.